Meus formulários não saõ visualizados no site. - Form is not visible. Userrs from Brazil

  • Profile Image
    telejet
    Asked on December 14, 2014 at 10:27 AM

    Boa tarde.

     

    Inseri meus formulários inserindo o código fonte gerado.

    A mais de 24 horas este formulários não estão visíveis para preenchimento.

    Segue URL dos formulários:

     

    http://form.jotform.co/form/31638243378863

    http://form.jotformpro.com/form/41147809264962

    http://form.jotformpro.com/form/41147248583963

    http://form.jotformpro.com/form/42088468628972

    http://form.jotformpro.com/form/42046269748968

     

    Vocês podem me ajudar?

  • Profile Image
    jonathan
    Answered on December 14, 2014 at 02:38 PM

    Hi,

    We apologize for any inconvenience caused.

    We recently have a denial of service attack or DDOS that we were able to traced to originate from IP addresses from Brazil.

    For this reason, we had to ban some IP addresses range from Brazil. Your IP must have been affected by the disabling of the the IP addresses.

    You can find more details about the recent issue on this link http://jotformstatus.com/

    I have now elevated your issue to our higher team support so that they can isolate your IP and fix the issue.

    Can you please try also adding to your Whitelist the JotForm IP addresses.

    user guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Check if this makes any difference.

     

    We will let you know here when we have update on the status.

    Thanks.

  • Profile Image
    steve
    Answered on December 14, 2014 at 09:40 PM

    Hello,

    We're very sorry for the inconvenience. There was a cyber attack from Brazil last week, and we unfortunately had to restrict many of the computers coming from Brazil. This limitation should be lifted shortly, I believe by tomorrow. Thank you for your patience and understanding while we bring everyone's forms back online.

    -Steve

  • Profile Image
    ashwin_d
    Answered on December 15, 2014 at 03:57 AM

    Hello,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!