My forms are not displayed on the site .

  • telejet
    Asked on December 14, 2014 at 10:53 AM

    Hi

    I inserted my forms inserting the generated source code.                                                                                    

    The more than 24 hours this form are not visible to fill.

     

    Following URL forms :                         

    http://form.jotform.co/form/31638243378863

    http://form.jotformpro.com/form/41147809264962

    http://form.jotformpro.com/form/41147248583963

    http://form.jotformpro.com/form/42088468628972

    http://form.jotformpro.com/form/42046269748968

                                                         

                   

  • Kiran Support Team Lead
    Replied on December 14, 2014 at 2:17 PM

    We apologize for the inconvenience this may have caused you. The issue is related to the DDoS attack that was made by Brazil based IP addresses. We've blocked some of those IP address in which your IP address might got affected in this range. So, you are not able to view your JotForms.

    Here is the incident report for the issue : 

    http://jotformstatus.com/post/105049547226/downtime-between-7pm-and-8pm-est-on-dec-12-2014 

    I'm forwarding this issue to our back end team so that you'll be updated as soon as we have update in this regard.

    Thank you!

  • Steve VP of Sales Operations
    Replied on December 14, 2014 at 9:40 PM

    Hello,

    We're very sorry for the inconvenience. There was a cyber attack from Brazil last week, and we unfortunately had to restrict many of the computers coming from Brazil. This limitation should be lifted shortly, I believe by tomorrow. Thank you for your patience and understanding while we bring everyone's forms back online.

    -Steve

  • Ashwin JotForm Support
    Replied on December 15, 2014 at 3:56 AM

    Hello,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!