Form not loading to my website

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    Itajuibesacolas
    Asked on December 14, 2014 at 12:39 PM

    I am having the same problem: http://www.itajuibesacolas.com.br/pagina/13169/enviar-arte

     

    I tried the direct link and it does not work: http://form.jotformz.com/form/42378552627664

     

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    Welvin
    Answered on December 14, 2014 at 12:47 PM

    Hi,

    Our apologies! The problem is related to the DDoS attack that was made by Brazil's based IP Addresses. We blocked those IP Addresses and it seems like your IP Address was affected and that's the reason why you're not able to view your form and some of your customers/users.

    You can find the incident report to this link: http://jotformstatus.com/post/105049547226/downtime-between-7pm-and-8pm-est-on-dec-12-2014

    I have just forwarded this thread to our developers. If there are updates, you should know it via this thread. 

    Thanks

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    steve
    Answered on December 14, 2014 at 09:43 PM

    Hello,

    We're very sorry for the inconvenience. There was a cyber attack from Brazil last week, and we unfortunately had to restrict many of the computers coming from Brazil. This limitation should be lifted shortly, I believe by tomorrow. Thank you for your patience and understanding while we bring everyone's forms back online.

    -Steve

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    ashwin_d
    Answered on December 15, 2014 at 03:55 AM

    Hello,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!