What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not loading to my website

    Asked by Itajuibesacolas on December 14, 2014 at 12:39 PM

    I am having the same problem: http://www.itajuibesacolas.com.br/pagina/13169/enviar-arte

     

    I tried the direct link and it does not work: http://form.jotformz.com/form/42378552627664

     

  • Profile Image
    JotForm Support

    Answered by Welvin on December 14, 2014 at 12:47 PM

    Hi,

    Our apologies! The problem is related to the DDoS attack that was made by Brazil's based IP Addresses. We blocked those IP Addresses and it seems like your IP Address was affected and that's the reason why you're not able to view your form and some of your customers/users.

    You can find the incident report to this link: http://jotformstatus.com/post/105049547226/downtime-between-7pm-and-8pm-est-on-dec-12-2014

    I have just forwarded this thread to our developers. If there are updates, you should know it via this thread. 

    Thanks

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    JotForm Support

    Answered by steve on December 14, 2014 at 09:43 PM

    Hello,

    We're very sorry for the inconvenience. There was a cyber attack from Brazil last week, and we unfortunately had to restrict many of the computers coming from Brazil. This limitation should be lifted shortly, I believe by tomorrow. Thank you for your patience and understanding while we bring everyone's forms back online.

    -Steve

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    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 03:55 AM

    Hello,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!