What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Formulários não abrem - Forms not opeing on my Wix website

    Asked by aprontei on December 14, 2014 at 02:48 PM

    Os formulários não estão mais abrindo no meu site wix. Até ontem estavam. O restante do site que não contem os formulários abre normalmente. O que está havendo?

    Page URL:
    http://www.aprontei.com.br/#!cadastro-gratis/cd9d

    Screenshot
    site not loading brazil blocked ip wix
  • Profile Image
    JotForm Support

    Answered by jonathan on December 14, 2014 at 04:30 PM

    Hi,

    We apologize for any inconvenience caused.

    We recently have an issue of denial of service attack on JotForm. Our back-end team were able to trace the IP addresses to be originating from Brazil. We blocked some IP address range on our end.

    Since your account IP is also located in Brazil, it must have been affected by this.

    You can check more about JotForm status on this link http://jotformstatus.com/

    I have submitted a bug ticket report for this thread to our higher team support so that they can check and fixed the issue on your block IPs.

    We will let you know here when have update on the status.

    Thanks.

     

  • Profile Image
    JotForm Support

    Answered by jonathan on December 14, 2014 at 04:33 PM

    By the way, I can view the form in your Wix website on my side.

     

    so the issue was specific to your location only.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by steve on December 14, 2014 at 09:45 PM

    Hello,

    We're very sorry for the inconvenience. There was a cyber attack from Brazil last week, and we unfortunately had to restrict many of the computers coming from Brazil. This limitation should be lifted shortly, I believe by tomorrow. Thank you for your patience and understanding while we bring everyone's forms back online.

    -Steve

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 03:52 AM

    Hello aprontei,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!