My forms does not work.

  • Profile Image
    gorila01
    Asked on December 14, 2014 at 06:30 PM

    hi, i'm john from Brazil.

     

    I hired the JotForm months ago the service, but now my forms do not open.

     

    See: http://form.jotformz.com/form/40895131199663

     

    What's happening?

  • Profile Image
    ashwin_d
    Answered on December 14, 2014 at 10:43 PM

    Hello John,

    I'm sorry for the trouble caused to you.

    There was DDoS attack from Brazil and because of that our back end team had to block few IP range for security reasons. The restriction from the IP addresses should be removed later today. We will keep you posted on this.

    Thank you!

  • Profile Image
    ashwin_d
    Answered on December 15, 2014 at 06:39 AM

    Hello,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!