What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms does not work.

    Asked by gorila01 on December 14, 2014 at 06:30 PM

    hi, i'm john from Brazil.

     

    I hired the JotForm months ago the service, but now my forms do not open.

     

    See: http://form.jotformz.com/form/40895131199663

     

    What's happening?

    Page URL:
    http://form.jotformz.com/form/40895131199663

    My Forms open JotForm months
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 14, 2014 at 10:43 PM

    Hello John,

    I'm sorry for the trouble caused to you.

    There was DDoS attack from Brazil and because of that our back end team had to block few IP range for security reasons. The restriction from the IP addresses should be removed later today. We will keep you posted on this.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 06:39 AM

    Hello,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!