What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Are there any API limits?

    Asked by accracorp on December 14, 2014 at 06:33 PM

    Are there any API limits? We are using a form to collect data and process to our CRM software. During testing it worked fine. However we are now receiving the following error:

    {"responseCode":403,"message":"API-Limit exceeded","info":"http:\/\/api.jotform.com\/docs#submission-id"}

    Any ideas on how to increase this limit?

     

    Can someone from Jotform support please get back to me about the above?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 04:48 AM

    Hello accracorp,

    Yes there are limits on the API requests. In free account it is limited to 1000 request but in premium account you can have 10000 requests per day. 

    I have sent your request to our back end team to increase the limits. We will get back to you as soon as we have any update form them.

    For now, I have reset your API limits and you should not get the error message for next 10000 requests. 

    Thank you!

  • Profile Image
    Chief Technology Officer

    Answered by eee on December 18, 2014 at 03:38 AM

    You can change your package to Economy or Professional to increase the API access limit.

    - Economy 20,000 reqs/daily

    - Professional 50,000 reqs/daily

    Kindest Regards,

    - Ertugrul.