Are there any API limits?

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    Asked on December 14, 2014 at 06:33 PM

    Are there any API limits? We are using a form to collect data and process to our CRM software. During testing it worked fine. However we are now receiving the following error:

    {"responseCode":403,"message":"API-Limit exceeded","info":"http:\/\/\/docs#submission-id"}

    Any ideas on how to increase this limit?


    Can someone from Jotform support please get back to me about the above?

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    Answered on December 15, 2014 at 04:48 AM

    Hello accracorp,

    Yes there are limits on the API requests. In free account it is limited to 1000 request but in premium account you can have 10000 requests per day. 

    I have sent your request to our back end team to increase the limits. We will get back to you as soon as we have any update form them.

    For now, I have reset your API limits and you should not get the error message for next 10000 requests. 

    Thank you!

  • Profile Image
    Answered on December 18, 2014 at 03:38 AM

    You can change your package to Economy or Professional to increase the API access limit.

    - Economy 20,000 reqs/daily

    - Professional 50,000 reqs/daily

    Kindest Regards,

    - Ertugrul.