What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error message: Jotform is currently unavailable.

    Asked by timeshareaide on December 14, 2014 at 11:55 PM

    I am officially requesting a refund of my payment for this month's subscription, our lead production has been down and of course when I check our site to see what is going on I am provided to a link that jotform is down on our own site. This is not the first time this has happened, since using jotform across our sites, the ability to fill out forms has been up and down, please let us know what can be done to resolve this issue. 

    Page URL:
    timesharecancellation.com

    JotForm jotform errors uploads check png
  • Profile Image

    Answered by timeshareaide on December 15, 2014 at 12:02 AM

    And here is a second site where i am having this issue. 

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 05:01 AM

    Hello timeshareaide,

    I'm sorry for the trouble caused to you.

    Do you continue to have this issue?

    I did try to check both your website but could not find any link to open JotForm lightbox. Please let us know which hyperlink loads the lightbox and we will take a look.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by timeshareaide on December 15, 2014 at 10:35 AM

    For the time being I have ads running to the site so I do not want to risk people bouncing from our site because of the errors the users are seeing. What email would I need to request a refund for this month's of service? This has been a huge inconvenience as we are paying for the visitors to our site. 

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 12:28 PM

    Hello timeshareaide,

    I just wanted to check if your lightbox is still not displaying the form. I am not sure if you continue to see the error message.

    On your question related to refund: Do you want us to cancel your subscription? Please be noted that it will downgrade your account to free plan.

    We will wait for your response.

    Thank you!