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    I stopped receiving email notifications

    Asked by watsondiesel on December 15, 2014 at 07:44 AM


    I have stopped receiving forms completed online.  Nothing has changed as far as I know, but obviously something has as the forms are not getting to me of course.

    They arrive in the JotForm user interface, just do not get to me via email?

    Regards, Stuart.


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    Answered by Carina on December 15, 2014 at 10:34 AM

    I checked your form and the email notification was missing a sender's name. This can make email providers block the emails for taking it as spam. 

    I also checked and your email was in our bounce list:


    Reason(s) : smtp;554-5.2.2 mailbox full 554 5.2.2 STOREDRV.Deliver.Exception:QuotaExceededException.MapiExceptionShutoffQuotaExceeded; Failed to process message due to a permanent exception with message Cannot open mailbox /o=HostedExchange/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCH2-MBX01/cn=Microsoft System Attendant. 16.55847:BE000000, 17.43559:0000000068010000000000000000000000000000, 255.23226:A10D0000, 255.27962:FE000000, 255.17082:DD040000, 0.26937:00000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:00000000, 255.26426:FE000000, 0.22086:0F010480, 0.25876:0F010480, 4.7588:0F010480, 0.25840:0F010480, 4.6564:0F010480, 2.31229:00000000, 0.22086:0F010480, 0.56333:03005940, 4.6372:05000780, 0.24916:0F010480, 4.6276:05000780, 4.23921:EC030000, 6.21970:0F01048040000C680F010480, 4.23921:EC030000, 6.21970:0F01048000806F670F010480, 4.24305:0F010480, 4.5721:DD040000, 4.6489:DD040000, 0.34743:0F010480, 4.2199:DD040000, 0.56415:0F010480, 4.48223:DD040000, 4.17097:DD040000, 4.8620: DD040000, 255.1750:00000000, 0.26849:0F010480, 255.21817:DD040000, 0.26297:0F010480, 4.16585:DD040000, 0.32441:00000000, 4.1706:DD040000, 0.24761:00000000, 4.20665:DD040000, 0.25785:2D000000, 4.29881:DD040000

    I removed it and made a test submission. Can you please confirm me if you received it? Let us know if you need more assistance.