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    Why is there a limit to one question or issue per thread?

    Asked by digichef on December 15, 2014 at 10:46 AM

    Hi Val,

    Wow! "1 answer per 1 question"????

    When did this start?

    Can you direct me to a thread that explains whats going on with your service.

    I just signed up for a paid account and this is very unsettling.

    Thanks
    Brian

    1 question 1 thread separate threads questions issues
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    JotForm Support

    Answered by KadeJM on December 15, 2014 at 10:59 AM

    We see you're questioning the 1 question per thread. It's actually been something we've been enforcing as of almost 2 years ago. At first we were rather loose about it but as of roughly a year ago we have begun enforcing it more.

    Why you ask? It's simple...to avoid run-on issues which lead to confusion between us and you.

    By keeping one issue per thread if it is unrelated this helps us to focus on each part of your problem individually so long as it's different because there might be one issue when it is actually three as an example per say.

    However, if it's one issue but you have two questions that are obviously related to it then in that case likely we might not split it unless we consider it not so. If not then there would be a really long confusing thread with multiple issues and the real problem at hand would become rather a bit of a mess in trying to sort it out. 

    Additionally, we don't really have a policy written on this that I know of yet. It is more verbal as of right now in most cases and often we'll just advise users about it and then just separate the threads for you as needed. This also applies to duplicate and even run-on threads which will not get users a faster answer. We answer them as quickly as we can as soon as we get to it.