Capcha not working

  • Profile Image
    Asked on December 15, 2014 at 12:40 PM

    Hi there,

    In the form at

    the capcha is not showing and the customer cannot submit the form. Apears that try to load forever.

    How I must proceed?


    Luis Laurito

  • Profile Image
    Answered on December 15, 2014 at 12:42 PM

    Sorry, I removed the field and added again. Looks like that it fix the problem.

  • Profile Image
    Answered on December 15, 2014 at 01:38 PM


    Occasionally when we update code it may cause old code to load.  Removing and re-adding things does usually fix this.  Rather than doing that every time though, I would recommend trying to clear your forms' cache first.  This will also allow for updated code to load:

    Let us know if you have any further questions and we will be happy to help.