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    My account got disabled because of label

    Asked by PayTrace on December 15, 2014 at 02:25 PM

    After checking the forum for "Form Disabled", it looks like my account may have been suspended because I created a form with a field labeled "password".  I have since corrected this. 

     

    The goal was the use the form for internal company use to provide external users their credentials to a test account.

    JotForm Account disabled account disabled
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    Answered by Ben on December 15, 2014 at 04:03 PM

    Hi,

    Yes, if that is true (that you have created a label "Password") then that would be why your account was disabled.

    After removal of the same label however your account would get enabled in about a minute or so, but that would require not only to delete the jotform, but to also Purge it which would permanently remove it from your Trash folder.

    I see that my colleague had activated your account as per his response here: http://www.jotform.com/answers/476182-Forms-Disabled

    Best Regards,
    Ben