What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does the domain name of my forms changes when I upgraded my account?

    Asked by sudsport on December 15, 2014 at 07:38 PM


    Is there any reason fro changing form repsoitory name when moving from Free to Premium account.

    http://form.jotformeu.com/form/ changed to http://form.jotformpro.com/form/

    This is specially annoying when we want to integrate in one's own web page where the call to the exact form is only done by passing throough the form number, hence preventing to mix old forms and new forms. Not counting for the fact that cloning of a form doesn't clone the reports which need to be redesigned.

    I managed the change for roughly 10 forms but it did took some annoying time and extra workload.

    I hope there is no other repositroy name changes when moving up in account options, or moving back.

    Don't take it too hard, so far it's the only bad point I can give to the JotForm product.

    Thanks to the whole support team which help and response time made it a good reason for the move to Premium account.

    Best Regards,





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    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 11:09 PM

    Hello Georges,

    I'm sorry for the trouble caused to you.

    Please be noted that form is assigned with a domain as soon as you create your form. The domain name assigned is based on the location from where you are creating your form.

    JotformPro.com domain is for paid users and when the form was moved from free account to paid account, this domain name must have been assigned additionally. 

    I believe you do not have to make any other changes to your form or its embed code

    Thank you!


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    Answered by sudsport on December 16, 2014 at 04:25 PM

    OK Thanks Ashwin

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    Answered by raul on December 16, 2014 at 05:13 PM

    On behalf of my colleague, you're welcome.

    Let us know if you have additional questions.
    Thank you.