What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to delete my account & cancel my subscription

    Asked by ljerdonek on December 15, 2014 at 08:46 PM

    Please cancel my plan. I am not using this service & no longer wish to pay for it. Thanks!

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    Answered by raul on December 15, 2014 at 11:46 PM

    Upon checking your account, I see that you're using Paypal as your payment method.
    In order to cancel your subscription, you need to do this within your Paypal account by following the steps below:

    1. Log into your PayPal account.
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will stay in Economy plan until the time you have paid for expires.

    I also suggest that you keep your account active for FREE (once your subscription is cancelled your account will be automatically downgraded), so you won't loose your submitted data in case you need it in the future.

    Let us know if we can be of further assistance.
    Best Regards.