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  • Profile Image

    I'm not receiving email notifications > for one of my connected email addresses

    Asked by dave_knispel on December 16, 2014 at 06:15 AM

    Hi I have 2 email addresses set up to receive email about people who enter information into the form but only one receives them. The email that is not receiving the email is receive emails from elsewhere.

     

    Website form used on:

    www.metrohotel.com.au

     

    Email address that receives notifications is: dave_knispel@hotmail.com

    Email address that does not receive notifications is: publican@metrohotel.com.au

     

    I've cleared cache and checked bounce list.

     

    username: dave_knispel

     

    Please help

    Page URL:
    http://www.metrohotel.com.au

    email notifications not receiving email email Emails cache hotmail checked
  • Profile Image

    Answered by val on December 16, 2014 at 09:15 AM

    Hi,

    I'm sorry for the trouble caused to you. Please contact your email provider to Whitelist our JotMails IP addresses, please check this link below:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thanks.