I'm not receiving email notifications > for one of my connected email addresses

  • dave_knispel
    Asked on December 16, 2014 at 6:15 AM

    Hi I have 2 email addresses set up to receive email about people who enter information into the form but only one receives them. The email that is not receiving the email is receive emails from elsewhere.

     

    Website form used on:

    www.metrohotel.com.au

     

    Email address that receives notifications is: dave_knispel@hotmail.com

    Email address that does not receive notifications is: publican@metrohotel.com.au

     

    I've cleared cache and checked bounce list.

     

    username: dave_knispel

     

    Please help

  • val
    Replied on December 16, 2014 at 9:15 AM

    Hi,

    I'm sorry for the trouble caused to you. Please contact your email provider to Whitelist our JotMails IP addresses, please check this link below:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thanks.