What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Limit Reached, but only 23 submissions?

    Asked by brandonw on December 16, 2014 at 09:08 AM


    We recently received word that our limit has been reached, however looking at our counter we only had 23 submissions.  I put in a test submission and it went through just fine.  I want to make sure we are ok and that I will not start losing submissions because it thinks we have reached 100 for the month.  My username is brandonw and email is brandonw@plexsports.com


    Please advise, thank you!

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    JotForm Support

    Answered by Charlie on December 16, 2014 at 10:38 AM


    I've checked your account in our end and everything seems to look good. You're still far from reaching your quota for the regular 100 submissions/month. You can check your limits in your account settings.


    One indicator that you reached your limit for the month is the counter that you have in your account settings, another is that when you reach your limits, your account and the forms will temporarily be unavailable or disable, this will prevent access to the form and your account, but a notification will be sent to you first. 

    Now, it seems that everything looks good. No need to worry.

    Thank you.