What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Refund Request Paypal

    Asked by dallaslow on December 16, 2014 at 09:59 AM



    I have spent the last few days trying to figure out how to cancel my service. You make it very difficult. I was charged yesterday and would like a refund. 


    Thank you. 

    Dallas Low


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    JotForm Support

    Answered by Charlie on December 16, 2014 at 12:04 PM

    Hi Dallas,

    Apologies for the inconvenience that this might have caused you.

    I have responded to another thread that you have opened regarding cancellation of subscription, you can check it here: http://www.jotform.com/answers/476766-Cancel-Subscription-Service#1.

    For the continuation of your concern, I've requested a refund of your most recent purchase on your behalf. It may take up to two weeks to process this, possibly a little longer since it has to be approved by our Billing Team first.

    Thank you.