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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms disabled after adding fields to collect credit card details

    Asked by jetsettingjasmine on December 16, 2014 at 11:13 AM

    Hi, the last 2 forms I have created are showing "form not found/ form disabled" when clicking on preview or trying to embed. They are 2 different form types/styles, some I'm assuming this is not a specific form problem.

    Screenshot
    form not found suspended account
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    Answered by jetsettingjasmine on December 16, 2014 at 11:18 AM

    Update: upon checking other forms, all of my forms have been disabled. I would like this resolved as quickly as possible.

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    Answered by Ben on December 16, 2014 at 12:33 PM

    Hi,

    Your account is disabled since you are trying to collect the credit card details on your jotform called "PayPal Pro Payment Form" (http://www.jotform.us/form/43353950213146).

    You must remove these fields and only then can the account be enabled once again.

    Do note that it is mandatory to use our payment processing integration instead of creating your own fields:

    I suggest reading these guides:

    How to Create a Basic Multiple Payment form

    Order Form Basics

    Do let us know if you have any further questions.

    Best Regards,
    Ben

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    Answered by jetsettingjasmine on December 16, 2014 at 03:31 PM

    Thank you, I have removed the above fields from the form, and am ready to have the account reactivated.

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    Answered by Ben on December 16, 2014 at 04:21 PM

    Hi,

    Great. I have reactivated your account now.

    Do note however that if you add the fields back to the jotform it will get disabled once again, so it is best not to add credit card fields nor social security number fields.

    Best Regards,
    Ben