Not receiving email notifications

  • Profile Image
    Asked on December 16, 2014 at 03:30 PM

    Hi there,

    I seem to be not receiving email notifications for my forms.  Please advise.

  • Profile Image
    Answered on December 16, 2014 at 04:40 PM

    Thank you for contacting us.

    Your email was listed in our bounce list. Now we have removed it from the bounce list, so the email delivery should be restored.

    Link to the related guide:

    How to remove your email address from bounce list

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image
    Answered on December 16, 2014 at 07:16 PM

    Perfect! Thanks!  Good to know.

  • Profile Image
    Answered on December 16, 2014 at 07:57 PM

    On behalf of my colleague, you're welcome.

    Feel free to open a new thread, if you need further assistance.