What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to confirm what my current plan is and upgrade if needed

    Asked by flchandler on December 16, 2014 at 04:05 PM

    I need to confirm what my current plan is and upgrade if needed. I need to update credit card information. What phone number to I call for Customer 

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    JotForm Support

    Answered by Kiran on December 16, 2014 at 05:14 PM

    Unfortunately, we do not have telephone support. Our primary support is through this support forum and we answer your questions in a timely manner. 

    I see that your account is holding Free subscription at the moment. As already answered through email, your monthly economy subscription got cancelled because the system was unable to charge your CC on file.

    You can upgrade your account from the pricing page while you are logged in. Let us know if you have any questions.