What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I cancel my subscription for when it's not needed?

    Asked by EARCPARIS on December 16, 2014 at 04:41 PM

    Bonjour,

     

    Je suis actuellement adhérant Premium, j'aimerais passer en Débutant pendant le temps où notre site n'est plus en activité. J'ai tenté de le faire à plusieurs reprises mais cela ne fonctionne pas. Comment puis-je faire ?

    Merci pour votre réponse.

     

    Cordialement,

     

    Samuel B.

    EARC

     

     

    ERRATUM : J'ai reçu un mail de confirmation de changement de forfait, cela prend un mois à être mis en place. Tout va bien. Merci.

    downgrade cancel subscription
  • Profile Image
    JotForm Support

    Answered by KadeJM on December 16, 2014 at 05:42 PM

    From what I understand you want to downgrade your account for times like now when your website is slow. I can confirm that your account shows you've already cancelled your subscription for the time being as you are set to downgrade on Jan 14th, 2015.

    Basically our system knows this and is letting your original subscription run its course so that you get the full time you paid for. Later on, when you need it again just re-subscribe. Additionally, you can also view this information from your Account Billing page.