What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The print preview button has stopped working

    Asked by MNWOConf on December 16, 2014 at 04:50 PM

    The print preview button on any of my forms has stopped working so I can't print anything?

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    JotForm Support

    Answered by Mike_T on December 16, 2014 at 05:33 PM

    Thank you for contacting us.

    Are you referring to the Print Form buttons on forms?

    I have just tried the print button on some of your forms, and I was not able to reproduce any issues.

    Of the issue still persists, please let us know.

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    Answered by MNWOConf on December 17, 2014 at 07:21 AM
    Yes – all I get is ‘print preview failed’ and then there is nothing. It is like this on all of the forms. Much thanks for your help.
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    JotForm Support

    Answered by Welvin on December 17, 2014 at 09:15 AM

    I have just cleared your forms cache. Please check it again and let us know if the error is still there. Also, try it with another browser.

    Thank you!

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    Answered by MNWOConf on December 17, 2014 at 09:21 AM
    Still won’t work. Have been using Chrome – switched browsers – it goes directly to print (does not display print preview) and when it prints – I get a garbled screen of the form and the background all mixed together.
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    JotForm Support

    Answered by Jan on December 17, 2014 at 10:57 AM


    As I understand, you are getting an error "Print Preview Failed" right?  I was not able to replicate your issue. It works fine on my end.

    Please try to do Ctrl + P in Chrome. You can also go to menu at the top right then click Print.

    Please  clear your Chrome browser's cache (https://support.google.com/chrome/answer/95582?hl=en)

    Please try disabling any suspicious extensions in Google Chrome (https://support.google.com/chrome/answer/187443?hl=en)

    If the issue still happens, then you can uninstall and re-install Google Chrome.



    In Mozilla Firefox, you can do a Print Preview by clicking the "Open Menu" then "Print" button.


    Are you able to print a word document, any documents in other programs?


    Thank you.



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    Answered by MNWOConf on January 20, 2015 at 10:43 AM
    Hello again,
    The ‘print preview failed’ message is still appearing. I had our IT person try and solve this but it appears that it is a Jotform error. He did all of the suggestions that you had sent previously. We have found a way around it at this point.
    When we click on a registration form – instead of going to inbox – go to submissions and then click on the “go to pdf” button at the top and it will allow you to print the information – one registration at a time – or if you want to print all of them once – then click on the ‘go to pdf’ button at the bottom and it will print all of the registrations at once.
    Hope you are able to correct this problem soon.
    With thanks,
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    JotForm Support

    Answered by Welvin on January 20, 2015 at 11:48 AM

    Hi Lee,

    Our apologies for the delayed response. We have a system problem that prevented your reply from coming into this thread in time and it's just posted today.

    We're glad that you've managed to find the workaround by going to submissions page and printing the submissions from there. And I have just tried printing the form again, but the error doesn't seem to appear now. Can you please check and confirm this?