Jotform is facing network issue over the past few days

  • Profile Image
    hissein 
    Asked on December 16, 2014 at 11:14 PM

    i been getting this error msg:

     

    JotForm is currently unavailable

    Please try again at a later time.

    The most likely causes: The server is down for maintenance There may be a network problem The site may be experiencing excessive load

     

    what can i do? 

  • Profile Image
    Charlie
    Answered on December 17, 2014 at 07:34 AM

    Hi,

    My apologies for the inconvenience that this might have caused you. We do have some DDoS attack related issues this past few days, and our developers and back end team have had already taken care of this. You can see our downtime or status of our website here: http://jotformstatus.com/

    For the meantime, you can do the following troubleshoots, it should fix the problem.

    1. Clear Browser's Cache

    2. Clear Form's Cache

    3. Update your web browser to the latest.

    4. Try using different web browsers.

    5. Remove or disable plugins/extensions that might be blocking our website.

     

    I hope this helps. Let us know if you need more information on this.

    Thank you.