What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform is facing network issue over the past few days

    Asked by hissein  on December 16, 2014 at 11:14 PM

    i been getting this error msg:

     

    JotForm is currently unavailable

    Please try again at a later time.

    The most likely causes: The server is down for maintenance There may be a network problem The site may be experiencing excessive load

     

    what can i do? 

    JotForm network problem site
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    JotForm Support

    Answered by Charlie on December 17, 2014 at 07:34 AM

    Hi,

    My apologies for the inconvenience that this might have caused you. We do have some DDoS attack related issues this past few days, and our developers and back end team have had already taken care of this. You can see our downtime or status of our website here: http://jotformstatus.com/

    For the meantime, you can do the following troubleshoots, it should fix the problem.

    1. Clear Browser's Cache

    2. Clear Form's Cache

    3. Update your web browser to the latest.

    4. Try using different web browsers.

    5. Remove or disable plugins/extensions that might be blocking our website.

     

    I hope this helps. Let us know if you need more information on this.

    Thank you.