I would like to know why you are asking for a captcha before giving an access to a form

  • pensalab
    Asked on December 17, 2014 at 7:37 AM

    Hi,

     

    I would like to know why you are asking for a captcha before access a form.

    We are from Brazil and when our clients see the message, they close the window because the dont understand english.

     

    Could you please change that?

    Jotform Thread 477407 Screenshot
  • Welvin Support Team Lead
    Replied on December 17, 2014 at 9:32 AM

    Hi,

    We recently experienced a denial of service attack originating from Brazil.  Our hosting provider is, unfortunately, now requiring a one time per IP address security check for Brazilian users until the issue is resolved.  This is to ensure that services for those users continue without interruption.  We are very sorry this is occurring but, it should not be permanent.

    As for the challenge page language. I've moved it to a new thread, please check it here: http://www.jotform.com/answers/477503. Will attend to it shortly after this.

    Thank you for your kind understanding to this matter.

    Regards