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  • Profile Image

    Embedded JotForm displays incorrectly as form id

    Asked by ohga on December 17, 2014 at 08:31 AM

    Our jotform link on our website has stopped working -

    jotform id=”32723817670861″]

     

    that is the error message I am getting

    How do I fix this????

    Cherie

    Page URL:
    http://www.ontariohopgrowersassociation.ca/join/

    JotForm message stopped working
  • Profile Image
    JotForm Support

    Answered by KadeJM on December 17, 2014 at 10:11 AM

    I see you are having a problem with the jotform you've embedded that apparently has stopped working on your end.

    I checked this on my end but I'm unable to replicate the issue. Your jotform "http://www.jotform.co/form/32723817670861" is showing normally on the standalone.

    Additionally, I also checked it on your website and from what I can see it only shows your jotform as "[jotform id=”32723817670861″]" which appears to be the incorrect embed method.

    What webhosting service are you using? Is it wordpress? Or?

    I would first advise checking to make sure that you've used the proper embed option when trying to add your jotform to your webpage. If you're unsure of which one is best for your website then please read more on the different embed methods.

    Generally we recommend using the script method first which would be something like -

    <script type="text/javascript" src="//form.jotformpro.com/jsform/43244651761959"></script>

    Now if that doesn't work then it is recommended to try the iframe code since most likely there might be a conflict and the iframe would resolve that issue.

    In your case though it kinda looks like you might have been trying to the wordpress method which the formatting is almost similar to BBCode commonly used in forums elsewhere. So in those cases it would actually be something like this -

    [EMBED]http://form.jotformpro.com/form/43244651761959? [/EMBED]

    If this still doesn't help then please explain more about your issue so we can assist you better.