Email notification comes in blank

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    Asked on December 17, 2014 at 09:53 AM

    My form on isn't working properly. Often the emails com in blank with no customer details. Its a purchase order form connected to paypal. In the mail from paypal personal details are shown but not in the jot form mail.

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    Answered on December 17, 2014 at 11:38 AM

    Hi Halsofrid,

    I do apologize that you have been receiving blank notification emails. We had a recent issue that caused missing fields in the email notification, it has since been resolved.

    Please delete your current email notification and create it once again. This will resolve the issue that you are currently experiencing.

    Please feel free to contact us if the issue persist.

    Thank you.