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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Email notification comes in blank

    Asked by Halsofrid on December 17, 2014 at 09:53 AM

    My form on halsofrid.se isn't working properly. Often the emails com in blank with no customer details. Its a purchase order form connected to paypal. In the mail from paypal personal details are shown but not in the jot form mail.

    Page URL:
    http://form.jotformeu.com/form/33424316785356

    email notification email Emails form mail order form purchase order form
  • Profile Image

    Answered by Shadae on December 17, 2014 at 11:38 AM

    Hi Halsofrid,

    I do apologize that you have been receiving blank notification emails. We had a recent issue that caused missing fields in the email notification, it has since been resolved.

    Please delete your current email notification and create it once again. This will resolve the issue that you are currently experiencing.

    Please feel free to contact us if the issue persist.

    Thank you.