"Form Disabled" error message

  • elbeeglade
    Asked on December 17, 2014 at 9:54 AM

    When filling out my form "Website Posting" and clicking on Submit, the response is Form Disabled.

    I didn't want it disabled; how do I fix this.

     

    Thank you for your help,

     

    Linda Eckersen

     

     

  • Carina
    Replied on December 17, 2014 at 12:11 PM

    I tested the standalone version of the form and could make a submission:

    Form Disabled error message Image 1 Screenshot 20

    If this form is embed please let us know the url where the form is embed so we can investigate further this situation.

    Let us know if you need more assistance.

     

  • elbeeglade
    Replied on December 17, 2014 at 12:21 PM
    Thank you for your reply. It is actually on a staff website that can only be accessed by the employees of the City of Jacksonville; however, I put a copy of it on our public website so that you could display it that way.
    http://jpl.coj.net/website-posting.html
    Thank you so much for your help.
    Linda Eckersen
    Linda Eckersen
    E-Services and Digital Access
    Support Services, Jacksonville Public Library
    3435 University Blvd. N.
    Jacksonville, FL 32277
    904 630-1350
    ...
  • Carina
    Replied on December 17, 2014 at 2:01 PM

    The form you shared on the openning thread was a different one (Website Posting) which was the form I successfully tested and the trouble form is Request for Website Posting.

    I inspected your account and realized the form was deleted:

    Form Disabled error message Image 1 Screenshot 20

    I restored the form and made a test submission. I believe the situation is solved now.

    Let us know if we can assist you further.

     

  • elbeeglade
    Replied on December 17, 2014 at 2:41 PM
    Thank you so much for your help! I’d love to know how it was deleted!

    ...