What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Captcha check for Brazi IPs?

    Asked by casajaya2 on December 17, 2014 at 10:11 AM

    Same here. And I'm in Brazil too.

    I believe that restrict access to certain IP zones is a very abusive preventive measure.

    You solve one problem but create many inconvenience to your customers, especially with a message like this from CloudFlare, fully generic and always in English.

  • Profile Image
    JotForm Support

    Answered by david on December 17, 2014 at 12:37 PM


    Unfortunately the issue resides with our hosting provider.  Until they are able to be certain the recent attack does not happen again, they need to have the authentication in place.  Though it should only occur once per IP address.  Since Cloudflare is our major hosting provider, there is not much we are able to do until they get things sorted.

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    Answered by Bruno on December 17, 2014 at 06:10 PM

    This is a big problem. The problem occur once per IP, but my customers uses once too, so the forms become unusable for me. Some persons stop at captcha, others continue but become irritated.

    Please find a way around this, because it is generating losses for us and certainly many others.

    Maybe change the server to Brazilian customers may be a temporary solution 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 17, 2014 at 07:08 PM

    Our engineers had to put this restriction due to the recent DDoS attack we've got from Brazil.  So, that's why CloudFlare (which is our additional security layer provider) is doing a Captcha check for incoming connections from Brazil.

    Sorry for these inconveniences, let me raise a ticket for our devs about this, so they can give you a better insight.

  • Profile Image
    Chief Technology Officer

    Answered by eee on December 18, 2014 at 03:07 AM

    Restriction on Brazil is removed now,

    Problem should be fixed,

    Kindest Regards,

    - Ertugrul.