Not all receipients receive the notifications

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    resco7
    Asked on December 17, 2014 at 10:50 AM

    I have six receipients in my forms "ISB D1" and "ISB D1 BW77" and only three receipients get the notifications. the other three appear on the email list, but starting this morning they are not getting the notifications at all. It´s been working fine for the last weeks, but something happened this morning. I appreciate your help.

    Ronnie.

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    Carina
    Answered on December 17, 2014 at 01:06 PM

    I checked and the following emails  were in the bounce list:

    dan**l*@te**ur**c.com

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000013e7f4612a7-572ccc51-8bf1-42= 2c-a2ea-859bbde3b1a0-000000@amazonses.com> sender rejected. IB504'

    pe**o@te**ur**c.com
    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000013e7f4612a7-572ccc51-8bf1-42= 2c-a2ea-859bbde3b1a0-000000@amazonses.com> sender rejected. IB504' 

    c**li**no@te**ur**c.com  Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000013e7f4612a7-572ccc51-8bf1-42= 2c-a2ea-859bbde3b1a0-000000@amazonses.com> sender rejected. IB504'


    Probably this was the reason why they weren't receiving email notifications. I removed the emails from the bounce list and made a test submission. Can you please confirm me if you received it? In future situations you can follow this guide on how to check if an email is in the bounce list and how to remove it. 

    Let us know if you need more assistance.

     

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    resco7
    Answered on December 17, 2014 at 01:34 PM

    Thank you! It was solved. You guys rock!

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    Carina
    Answered on December 17, 2014 at 01:41 PM

    Thank you for updating us. We're glad everything is solved now.

    If you need further support please let us know as we are here to help.