What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If/when I buy a subscription, how long until it applies to my site?

    Asked by justcollect on December 17, 2014 at 12:10 PM

    Is there anything I need to do on the backend of the website, etc?  Or will it just work?

    site backend
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    JotForm Support

    Answered by david on December 17, 2014 at 02:26 PM

    Hi,

    Your subscription should be immediate.  Occasionally if a users uses a different email address for their billing though, the subscription may not be properly applied.  If you do upgrade and do not see the change reflected in your account fairly quickly, let us know and we will be happy to manually apply it.

    There is nothing you need to do other than upgrade.