Jotform not visible on SquareSpace website

  • paititi
    Asked on December 17, 2014 at 3:38 PM

    Hello, I am having trouble embedding forms into my squarespace site.
    I followed the directions given here however this is not working for me:

    http://www.jotform.com/help/37-Adding-Form-to-Squarespace

     

    Here's a link to the page that has an embedded form at the bottom which is not visible...

    https://paititidistancehealing.squarespace.com/home-study-course

     

    Thanks for your help

  • paititi
    Replied on December 17, 2014 at 3:39 PM

    Nevermind! I guess the solution was to post this questions because now it suddenly started work :)

  • Kiran Support Team Lead
    Replied on December 17, 2014 at 6:14 PM

    Glad to see that your issue is resolved. However, I'm not able to see the JotForm on your webpage now. This could be an issue with embedding http form on a secured webpage. If you see that the issue still persists, could you try embedding with https form by enbaling SSL in the form embed wizard. Please refer to the following guide to enable SSL.

    http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions 

    Please do not hesitate to get back to us with the template name used if you need any further help. We will be happy to help.

    Thanks!

     

  • paititi
    Replied on December 17, 2014 at 6:28 PM

    Yes, I am noticing that the forms will only show up when I am not logged into my squarespace backend. I also notice that they will show up on Firefox and Safari (when logged out) but they never show up on Chrome.

     

  • Kiran Support Team Lead
    Replied on December 17, 2014 at 7:42 PM

    Well. I notice that the JotForm is being displayed when accessing the website without using https.

    http://paititidistancehealing.squarespace.com/home-study-course 

    Jotform not visible on SquareSpace website Image 1 Screenshot 20

    This link should be working on any browser. Hope this information helps. Please let us know if you need further assistance.

    Thanks!

  • paititi
    Replied on December 17, 2014 at 8:12 PM

    All the forms are working now. The enabling SSL did the trick! Thank You

  • Charlie
    Replied on December 17, 2014 at 9:24 PM

    I'm glad that everything is working fine in your end now. In behalf of my colleague Kiran, you're welcome.

    If you need any assistance again or have other concerns, please feel free to open up a new thread here in the forum.

    Thank you.