Google spreadsheet integration stopped working

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    Asked on December 17, 2014 at 05:48 PM


    Is there a reason I had numerous forms that stopped inergrating with google sheets in the last day?

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    Answered on December 17, 2014 at 07:52 PM

    We didn't see any issues with Google spreadsheet integration recently. Are you still experiencing the issue with this integration now? Did you make any modifications to the spreadsheets before it stopped working?

    Could you try removing the integration and re-integrate Google spreadsheet again to your Jotform and see if the issue is resolved?

    Please get back to us if the issue still persists. We will be happy to look into this issue further.

    Thank you!

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    Answered on December 17, 2014 at 08:08 PM

    I use several different dorms daily and it is integrated with google sheets. 5 forms just stopped sending the submissions over to the sheets. None of the headings have been altered or edited. This has happened before with no explanation but never to all my sheets at once. I don't mind removing and then reintegrating it again but when I have to send the viewable sheets to 150 employees every time it does this, it becomes a little bothersome and makes me feel like I need to search for a more reliable route. I hope that is not the case as I have grown to live this form format and have over 12 forms that are used daily. Please help me diagnose this issue as I cannot check the Jotform submission versus the sheet to make sure it has sent the info. Thank you in advance.

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    Answered on December 17, 2014 at 09:26 PM

    From what I understand here: but when I have to send the viewable sheets to 150 employees every time it does this, I see the integration breaks when you share the sheets with the 150 employees. Is that correct?

    If so, could you please let us know how do you share it? You send them the link to each sheet? You download a copy and send it by email as an attachment?

    Please provide us as many details as you can, so we can have a better understanding of the whole process and provide better assistance.

    Thank you.