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  • Profile Image

    Account suspended.

    Asked by serkan  on December 18, 2014 at 03:55 AM

     

     

    Before evening I recived this message;


    Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue-

    And now I recived too;

    Hello Serkan,

    Upon checking your account, I found that it is already activated. It seems one of my colleague have already taken care of your account problems.
    Do try to sign in to your account and get back to us if you have any trouble.

    -Ashwin

     

    Jotform Support Team 
    For urgent matters you can also try our
     support forum.
     
     
     
    I tried to sign in but Im reciving same message ;
     

    Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue-
     
     
    Coul you help me?
    message JotForm style font
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 18, 2014 at 09:27 AM

    Hello serkan,

    When you sent an email to us on support email address, you mentioned the email address "serkanaslan20@outlook.com". With this email address you have an account "serkanaslan20" and is currently in active status.

    I did check your email address info@esl.com.tr and it seems you have an account associated with this email address as well. This account "eslschools" is suspended by our anti-phishing system.

    We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now.

    I'm sorry for the trouble caused to you.

    Thank you!