What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Subscription cancelled: reactivation of account.

    Asked by jaures on December 18, 2014 at 04:20 AM

    Morning

     

    Can you plse assist for account reactivation??? I have added  fund usd 49.95 to my account through bluesnap.com. is there a way to reactivate account using the same credit card info.

    Account type: professional

     

    Best regards

    professional credit card USD
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 18, 2014 at 09:39 AM

    Hello jaures,

    I reactivated your subscription from BlueSnap and tried to charge your visa card "8297" but unfortunately the card was declined again. I had to cancel the subscription again.

    I would suggest you to upgrade your account again to professional monthly subscription by clicking on the following URL:  http://www.jotform.com/upgrade?username=jaures&account_type=professional&period=monthly 

    Thank you!

  • Profile Image

    Answered by jaures on December 18, 2014 at 10:21 AM
    Good day SirKindly assist for this critical event. As shown by attached screen kindly use the current balance USD 49.95 to reactivate my jot form PROFESSIONALaccount.  Your urgent assistance is highly needed:
    Le Jeudi 18 décembre 2014 15h39, "JotForm Support Forum" a écrit :

    New response received A new response has been received: Answered by ashwin_d Hello jaures,I reactivated your subscription from BlueSnap and tried to charge your visa card "8297" but unfortunately the card was declined again. I had to cancel the subscription again.I would suggest you to upgrade your account again to professional monthly subscription by clicking on the following URL:  http://www.jotform.com/upgrade?username=jaures&account_type=professional&period=monthly Thank you! View this thread on browser » Unsubscribe Thread 1418913582

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  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 18, 2014 at 11:54 AM

    Hello jaures,

    Did you share any screenshot? I am unable to see the image you have shared.

    It seems you have created several threads and all of us have answered you and explained you the issue. 

    Please be noted that subscription payment is sent form your credit card using the BlueSnap payment gateway. There is no way we can use your BlueSnap balance. Probably, BlueSnap support should be able to help you on this. Have you contacted them already?

    It seems one of my colleague have already activated your account and your form should be working fine.

    Thank you!