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digitalbettsAsked on December 18, 2014 at 10:36 AM
I would like to pay annually instead of monthly, but can't find that option. I signed up using an annual membership and thought it was cheaper.
Thanks,
Rob Betts
937-531-6335
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CharlieReplied on December 18, 2014 at 12:24 PM
Hi Rob,
I see that you have just recently purchase a Economy Monthly Subscription plan. If you would like to upgrade to a higher plan and pay yearly, there are two ways.
A. You can do this by navigating to Account->Settings->Billing. But you will then need to cancel your current subscription and upgrade again.
1. Navigate to Account settings and choose the plan you want.
2. Choose a payment scheme, monthly, yearly or bi-yearly.
B. The second method is that we can upgrade your account manually in our end. Just confirm to us to which plan you want to upgrade and will do it.
Let us know how do you wan to proceed.
Thank you.
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digitalbettsReplied on December 18, 2014 at 4:46 PM
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Welvin Support Team LeadReplied on December 18, 2014 at 4:57 PM
I've changed your account from Economy Monthly to Economy Yearly. Please check your Account - Billing section for the changes.
Thank you!
PS, for the sub-account issue, I've moved it to a new thread: http://www.jotform.com/answers/478680.
Thank you!
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digitalbettsReplied on January 20, 2015 at 10:28 AM
I have been charged both 199 and 99 by jotform recently for the same annual
membership. Can you please issue a credit?
Thank you,
Rob
Rob Betts
Digital Creative Manager | MARKETING
WinWholesale, Inc | 3110 Kettering Blvd, Dayton, OH 45439
(W) 937-531-6335
(Ext) 93835
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Welvin Support Team LeadReplied on January 20, 2015 at 11:32 AM
Hi Rob,
I think this problem is already resolved through this thread: http://www.jotform.com/answers/490979-I-was-double-billed-for-economy-yearly-subscritpion-#1.
Thanks