Adding Service Charge Fee to PayPal Transaction

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    glandoreghyc
    Asked on December 18, 2014 at 10:48 AM

     Hello,

     

    I have PayPal integrated into several Forms, i use the standard PayPal account.

     

    I want to be able to add a variable fee to the total transaction prior to the Form being submitted to PayPal.

     

    The Fee could be based on let's say 3% of the total transaction value.

     

    Thanks

     

    John

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    david
    Answered on December 18, 2014 at 12:21 PM

    Hi,

    Though you cannot specifically add this sort of surcharge, you can increase or add a sales tax equal to to the percentage you wish as your fee:

     

    https://shots.jotform.com/neil/JotForm_%b7_Form_Builder_-_Mozilla_Firefox_2014-04-11_15.19.52.png

    https://www.jotform.com/help/296-How-to-Add-Tax-to-Your-Payment-Form

    Then inform your customers that there is a 3% fee included in all payments made via PayPal.

    If this is not a suitable solution, let us know and we will be happy to see what else we can do.

     

     

     

    https://shots.jotform.com/neil/JotForm_%b7_Form_Builder_-_Mozilla_Firefox_2014-04-11_15.20.59.png

  • Profile Image
    glandoreghyc
    Answered on December 18, 2014 at 12:24 PM

    Thank You,

     

    This could be a solution let me try it..

     

    John

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    Jan
    Answered on December 18, 2014 at 01:44 PM

    Hi,

    In behalf of my colleague David, you are welcome. Please try it and let us know if your having issues with it. 

    Thank you for choosing JotForm.

  • Profile Image
    glandoreghyc
    Answered on December 18, 2014 at 06:24 PM

    Hello,

    At first pass at using the suggestion you provided, it does seem to do the job but one major issue could be the use of the word TAX when the additional value is added to the Total within the Jot Form PayPal integration. I expect that this information is added to the onward info to PayPal, so they would belive that the transaction had generated a percentage of Tax and knowing PayPal i am not sure where that will lead.

     

    Is there anyway that the term TAX can be changed to a user specified Term????

     

    THX

     

    John

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    jonathan
    Answered on December 18, 2014 at 07:21 PM

    Hi John,

    You meant you wanted to change the text "Tax" in the payment tool to something else?

    You can do that using the customize text button when in payment option wizard.

    Please refer to the screenshot below on how to.

     

    The term/text used should then appear in the form like this

     

    Please let us know if this was not what you meant.

    Thanks.

     

     

  • Profile Image
    glandoreghyc
    Answered on December 18, 2014 at 07:41 PM

    Brilliant,

     

    Thank You problem fixed...Sorted...

     

    John

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    jonathan
    Answered on December 18, 2014 at 08:01 PM

    We are glad to be of help. =)

    Contact us again anytime for any assistance you need on JotForm

    Cheers!

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    Bryan Appleby-Wineberg
    Answered on February 11, 2017 at 12:47 PM

    I have a similar question:  For PayPal I am using a total generated in the form (with the widget).  The TOTAL is what the customer uses for either paying by check or paying via PayPal.  When they click the PayPal option it hides the Pay By Check option and kicks them to the PayPal section.  I need to take that total and add the PayPal fee (2.9% + $.30) to it so they can make their PayPal payment and we don't get stuck with paying the fee.  

     

    How do I do this?


    Bryan

  • Profile Image
    Jan
    Answered on February 11, 2017 at 03:55 PM

    @Bryan

    I created a separate thread for your issue. Please wait for our reply on this thread: https://www.jotform.com/answers/1063718

    Thank you.

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    huntrergraphicdesign
    Answered on June 16, 2017 at 08:24 PM

    this feature does not work with a "user defined amount
    "
  • Profile Image
    jonathan
    Answered on June 16, 2017 at 09:36 PM

    @huntrergraphicdesign

    We will resolve your issue on a separate thread here https://www.jotform.com/answers/1176163