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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Adding Service Charge Fee to PayPal Transaction

    Asked by glandoreghyc on December 18, 2014 at 10:48 AM

     Hello,

     

    I have PayPal integrated into several Forms, i use the standard PayPal account.

     

    I want to be able to add a variable fee to the total transaction prior to the Form being submitted to PayPal.

     

    The Fee could be based on let's say 3% of the total transaction value.

     

    Thanks

     

    John

    charge transaction fee paypal transaction
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    JotForm Support

    Answered by david on December 18, 2014 at 12:21 PM

    Hi,

    Though you cannot specifically add this sort of surcharge, you can increase or add a sales tax equal to to the percentage you wish as your fee:

     

    https://shots.jotform.com/neil/JotForm_%b7_Form_Builder_-_Mozilla_Firefox_2014-04-11_15.19.52.png

    https://www.jotform.com/help/296-How-to-Add-Tax-to-Your-Payment-Form

    Then inform your customers that there is a 3% fee included in all payments made via PayPal.

    If this is not a suitable solution, let us know and we will be happy to see what else we can do.

     

     

     

    https://shots.jotform.com/neil/JotForm_%b7_Form_Builder_-_Mozilla_Firefox_2014-04-11_15.20.59.png

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    Answered by glandoreghyc on December 18, 2014 at 12:24 PM

    Thank You,

     

    This could be a solution let me try it..

     

    John

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    JotForm Support

    Answered by Jan on December 18, 2014 at 01:44 PM

    Hi,

    In behalf of my colleague David, you are welcome. Please try it and let us know if your having issues with it. 

    Thank you for choosing JotForm.

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    Answered by glandoreghyc on December 18, 2014 at 06:24 PM

    Hello,

    At first pass at using the suggestion you provided, it does seem to do the job but one major issue could be the use of the word TAX when the additional value is added to the Total within the Jot Form PayPal integration. I expect that this information is added to the onward info to PayPal, so they would belive that the transaction had generated a percentage of Tax and knowing PayPal i am not sure where that will lead.

     

    Is there anyway that the term TAX can be changed to a user specified Term????

     

    THX

     

    John

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    JotForm Support

    Answered by jonathan on December 18, 2014 at 07:21 PM

    Hi John,

    You meant you wanted to change the text "Tax" in the payment tool to something else?

    You can do that using the customize text button when in payment option wizard.

    Please refer to the screenshot below on how to.

     

    The term/text used should then appear in the form like this

     

    Please let us know if this was not what you meant.

    Thanks.

     

     

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    Answered by glandoreghyc on December 18, 2014 at 07:41 PM

    Brilliant,

     

    Thank You problem fixed...Sorted...

     

    John

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    JotForm Support

    Answered by jonathan on December 18, 2014 at 08:01 PM

    We are glad to be of help. =)

    Contact us again anytime for any assistance you need on JotForm

    Cheers!