- JotForm SupportJanAnswered on December 18, 2014 at 02:33 PM
You need to create a "Secure Form". You need to enable SSL on your form to transmit the data securely. Please be advised that this will use your SSL submissions. Here is a guide on How to Enable SSL on your Forms.
Hope this helps. Thank you!
- selvecchio85Answered on February 06, 2015 at 11:25 AM
Jan, this doesn't help. icabostonEDU has already stated they can't use the payment processors because they don't charge the card. How can this information be collected so as to not violate the terms of service?
- JotForm SupportdavidAnswered on February 06, 2015 at 01:33 PM
We do allow for the collection of sensitive data, however it is stored unencrypted on our servers. We suggest you delete it immediately after collection. That does not mean it is readily available to anyone, however should your account be compromised, your data would be available in plain text. Here is a bit more in depth guide on collecting sensitive data:
If you have any further questions, please create a new thread so that we may address your concerns separately.
- LegalJeffAnswered on February 06, 2015 at 01:41 PM
I'm not collecting sensitive data, its a mail-In form for those not wanting to use our other form via Paypal so you haven't answered my question... Can I print only the second page which needs to be printed and mailed in with their payment. Currently it prints 2 pages only need that which pertains to the information needed not the information at the top of the page...
- selvecchio85Answered on February 06, 2015 at 02:00 PM
- JotForm SupportJanAnswered on February 06, 2015 at 03:14 PM
I need to move your inquiry to another thread so that we can assist you properly.
This is the URL of the new thread: http://www.jotform.com/answers/511402
Thank you for understanding.
- selvecchio85Answered on February 06, 2015 at 03:17 PM
Why do my comments keep getting moved to a new thread, my question pertains to this thread? Please just answer the question so we can both consider this resolved.
- JotForm SupportJanAnswered on February 06, 2015 at 04:31 PM
This thread is for icabostonEDU. We have replied to his question, although he did not reply back.
You need to create a new thread for yourself if you have any questions.
Anyway, I already answered your question on the other thread. Please check it.
Thank you for understanding.
- JotForm Support ManagerJeanetteAnswered on August 04, 2016 at 05:28 PM
Our terms prohibit collecting credit card info on plain text fields.
It is only possible to collect credit card information without charging it. However a payment integration with any of our available payment processors is needed. Otherwise, our anti-phishing tool will automatically suspend or disable the account.
Here's a guide on How to Enable Payment Authorization.
- puahonlineAnswered on August 04, 2016 at 05:37 PM
Did the terms always prohibit collecting credit card info? or is this a recent change?
- JotForm Support ManagerJeanetteAnswered on August 04, 2016 at 05:41 PM
No, not a recent change.
- puahonlineAnswered on August 04, 2016 at 05:47 PM
- JotForm Support ManagerJeanetteAnswered on August 04, 2016 at 06:14 PM
This change was applied after scanning our DB in an effort to become PCI compliant. I am not sure at the moment if our DB would revert the change for the data in your account, I've opened a ticket and escalated it.
- John AldersAnswered on August 17, 2016 at 05:31 PM
This is a very serious bait and switch by jotforms and I used to consider you an honest vendor. The question about credit card collection was originally answered in 2014 indicating that one could collect the information if it was securely transported.
I respect your right to establish terms and conditions but as a business owner who relied on your replies to choose you as a vendor, this really isn't good. If you want to offer a PCI compliant product you are certainly able to do so. It just would have been nice to know before we committed so heavily to using your product.
We have deleted our credit card collection forms and look forward to finding a better forms provider to do business with in the future.
- JotForm SupportdavidAnswered on August 17, 2016 at 06:41 PM
We did indeed previously allow for the collection of such details in very limited cases. In most cases, however, we did not allow for collecting such details, even back in 2014. We are very sorry to lose you as a user. Due to becoming PCI compliant, we needed to disallow collecting such details all together. We should have given users more time to make necessary changes but we did not have the time ourselves.
If you do decide to give us another try, we do allow for credit card payment authorization through forms:
Though it must be done through one of our payment processors to ensure the security of that data.
- cruisesetcAnswered on August 18, 2016 at 08:18 AM
- JotForm UI DeveloperberilAnswered on August 18, 2016 at 10:45 AM
I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:
- TomAnswered on April 18, 2017 at 12:31 PM
I have the same issue... we just want to be able to host a Credit Card Authorization Form that people can fill out on our site and either submit it to us, or even, at the least, fill out, print out and e-mail to us, but it seems impossible to find a form builder that allows this! I guess we're stuck with a pdf for this purpose?
- JotForm SupportdavidAnswered on April 18, 2017 at 02:08 PM
Allowing for the collection of credit card details simply allows for too many security risks. Since we cannot assure users filling out forms that the information is being handled properly, we cannot remain PCI compliant while allowing for collecting credit card details directly.
- jotform1abbottscandyAnswered on April 18, 2017 at 02:13 PM
So basically we can't collect the information since even when using a payment gateway you have to select Sell Products, User Defined Amount, or Collect Donations. Meaning regardless we either have to charge our users and then reimburse them which costs me a transaction fee or we have to try to reassure them we aren't going to process it even though it is up there with a dollar amount which looks shady.
- JotForm SupportdavidAnswered on April 18, 2017 at 03:18 PM
When using payment authorization, it will not charge users until you confirm the payment. This does still require a specific amount to be authorized. Authorization of a card to be charged an unspecified amount would also leave quite a few security issues.