What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Collecting credit card information securely

    Asked by icabostonEDU on December 18, 2014 at 01:04 PM
    What are our options for collecting credit card information securely? Our department does not charge the card (so it wouldn't be a payment collection, but we like to hold credit card information on file in the event of a last minute cancellation.
    terms collecting credit card securely SSL
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    JotForm Support

    Answered by Jan on December 18, 2014 at 02:33 PM

    Hello,

    You need to create a "Secure Form". You need to enable SSL on your form to transmit the data securely. Please be advised that this will use your SSL submissions. Here is a guide on How to Enable SSL on your Forms.

    JotForm does not allow having a form that collects sensitive credit card information, it violates the terms of use. Instead, please use our payment processors.

    Hope this helps. Thank you!

    -Jan

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    Answered by selvecchio85 on February 06, 2015 at 11:25 AM

    Jan, this doesn't help. icabostonEDU has already stated they can't use the payment processors because they don't charge the card. How can this information be collected so as to not violate the terms of service?

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    JotForm Support

    Answered by david on February 06, 2015 at 01:33 PM

    Hi,

    We do allow for the collection of sensitive data, however it is stored unencrypted on our servers.  We suggest you delete it immediately after collection.  That does not mean it is readily available to anyone, however should your account be compromised, your data would be available in plain text.  Here is a bit more in depth guide on collecting sensitive data:

    http://www.jotform.com/answers/333046-is-JotForm-HIPAA-Compliant

    If you have any further questions, please create a new thread so that we may address your concerns separately.

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    Answered by LegalJeff on February 06, 2015 at 01:41 PM

    I'm not collecting sensitive data, its a mail-In form for those not wanting to use our other form via Paypal so you haven't answered my question...  Can I print only the second page which needs to be printed and mailed in with their payment.  Currently it prints 2 pages only need that which pertains to the information needed not the information at the top of the page...

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    Answered by selvecchio85 on February 06, 2015 at 02:00 PM

    The original question was not answered. Let me see if I can restate the question differently.

    How can credit card information be collected without charging the card so it doesn't violate the Jotform Terms of use (This  cannot be done through a payment processor)?
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    JotForm Support

    Answered by Jan on February 06, 2015 at 03:14 PM

    Hi selvecchio85,

    I need to move your inquiry to another thread so that we can assist you properly. 

    This is the URL of the new thread: http://www.jotform.com/answers/511402

    Thank you for understanding.

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    Answered by selvecchio85 on February 06, 2015 at 03:17 PM

    Why do my comments keep getting moved to a new thread, my question pertains to this thread? Please just answer the question so we can both consider this resolved.

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    JotForm Support

    Answered by Jan on February 06, 2015 at 04:31 PM

    This thread is for icabostonEDU. We have replied to his question, although he did not reply back.

    You need to create a new thread for yourself if you have any questions.

    Anyway, I already answered your question on the other thread. Please check it.

    Thank you for understanding.

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    JotForm Support Manager

    Answered by Jeanette on August 04, 2016 at 05:28 PM

    UPDATE:

    Our terms prohibit collecting credit card info on plain text fields.

    It is only possible to collect credit card information without charging it. However a payment integration with any of our available payment processors is needed. Otherwise,  our anti-phishing tool will automatically suspend or disable the account.

    Here's a guide on How to Enable Payment Authorization.

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    Answered by puahonline on August 04, 2016 at 05:37 PM

    Did the terms always prohibit collecting credit card info? or is this a recent change?

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    JotForm Support Manager

    Answered by Jeanette on August 04, 2016 at 05:41 PM

    No, not a recent change.

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    Answered by puahonline on August 04, 2016 at 05:47 PM

    It seems like several people have recently reported this issue.

    When this this change happen? Can we have access to the correct data if we agree to clean up form and be compliant with the TOS?  It will be a ton of work to go back and get all of the info from all of the people that supplied it.
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    JotForm Support Manager

    Answered by Jeanette on August 04, 2016 at 06:14 PM

    @puahonline

    This change was applied after scanning our DB in an effort to become PCI compliant. I am not sure at the moment if our DB would revert the change for the data in your account, I've opened a ticket  and escalated it.

    https://www.jotform.com/answers/898952

     

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    Answered by John Alders  on August 17, 2016 at 05:31 PM

    Hey Jeanette,

    This is a very serious bait and switch by jotforms and I used to consider you an honest vendor.  The question about credit card collection was originally answered in 2014 indicating that one could collect the information if it was securely transported.

    I respect your right to establish terms and conditions but as a business owner who relied on your replies to choose you as a vendor, this really isn't good.   If you want to offer a PCI compliant product you are certainly able to do so.  It just would have been nice to know before we committed so heavily to using your product.

    We have deleted our credit card collection forms and look forward to finding a better forms provider to do business with in the future.

     

    Sincerely

    John Alders

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    JotForm Support

    Answered by david on August 17, 2016 at 06:41 PM

    We did indeed previously allow for the collection of such details in very limited cases.  In most cases, however, we did not allow for collecting such details, even back in 2014.  We are very sorry to lose you as a user.  Due to becoming PCI compliant, we needed to disallow collecting such details all together.  We should have given users more time to make necessary changes but we did not have the time ourselves.  

    If you do decide to give us another try, we do allow for credit card payment authorization through forms:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    Though it must be done through one of our payment processors to ensure the security of that data.

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    Answered by cruisesetc on August 18, 2016 at 08:18 AM

    I have been with JotForm from the beginning and it WAS great. This change with collecting data has affected all of my forms and has created turmoil in my business. Making this change to XXXX information and not notifying users is just poor business. I'll be moving back to using free Google forms.
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    JotForm Support

    Answered by beril on August 18, 2016 at 10:45 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/909576