What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification Emails

    Asked by ironhorsecbform on December 18, 2014 at 01:25 PM

    I am not receiving the notification emails when submissions are done.  The last one I received was on 12/7/14.  I have made sure noreply@jotform.com is in my allow lists, and have tried to forward a submission to reservations@ironhorsecb.com and receive nothing.  Please correct this, or tell me how to correct this.  I depend on those notifications.  Thank you

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    JotForm Support

    Answered by david on December 18, 2014 at 02:42 PM


    I checked our email logs for the address you referenced and it appears as there was an issue somewhere along the line and the emails were not getting through:

    We did have an outage that causes our email provider to switch back and forth mid week that may have caused these issues.  I removed you from our bounce list to ensure that the notifications would be sent once again from our end.

    For the users that experienced something similar to you, this usually fixed the problem.  Let us know if you are still unable to receive your notifications and we will be happy to see what else we can do.