What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Login is not working

    Asked by Teresa  on December 18, 2014 at 02:51 PM

    Hi there


    I've been trying to log in to the site and it keeps saying my login is incorrect.

    I've requested a password reset but the email never came.


    Can you please help?  I need to use the form urgently.

  • Profile Image
    JotForm Support

    Answered by Kiran on December 18, 2014 at 03:49 PM

    I see that your email address in the bounce list and hence you were not able to receive any emails to this address. I've removed the email address from the bounce list now. 

    Please request for a password reset again and you should be receiving the password reset instructions email now.

    Please get back to us if you need further assistance. We will be happy to help.

    Thank you!