What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form will not submit. It says "in test mode." How do I fix this?

    Asked by carewhee on December 18, 2014 at 03:09 PM

    A friend tried to submit my contract and deposit with stripe. When she went to put in the deposit at the end, it gives her a message that says she's in test mode. How do I change this?

    Page URL:
    http://www.cbandyphotography.com/contract-and-deposit

    message and contract
  • Profile Image
    JotForm Support

    Answered by david on December 18, 2014 at 04:05 PM

    Hi,

    If your form is still set to test mode in the Stripe integration, the form will not properly process your data.  Click on your Stripe field, then click on the little magic wand to open the integration settings.  From there uncheck the "Test Mode" box. 

    After that click on next until the integration settings are completed and saved.

    After that, your form should be back to regular mode and able to receive submissions.

    Let us know if you are still unable to complete your submissions after the changes and we will be happy to have another look.