Form calculation widget no longer working on form

  • complimentary
    Asked on December 18, 2014 at 3:36 PM

    I am having problems with my form calculation widget. Before I had it adding up a total quanitity of products selected, and another one showing the total cost in dollars. Now, the form calculation no longer works. It does not add up automatically.

  • Mike_T Jotform Support
    Replied on December 18, 2014 at 4:35 PM

    I have checked this form in different browsers, but I was not able to reproduce any issues.

    Form calculation widget no longer working on form Image 1 Screenshot 20

    If the issue still persists, please let us know. In case this is related to some external page with embedded form, please provide us with the URL in question.

    Thank you.

  • complimentary
    Replied on December 18, 2014 at 7:23 PM

    The problem still exists. It works perfectly fine when I click on 'Preview' at the top right of the form builder. I need this form working correctly for Sunday December 21. I did the browser cache thing. I didn't make any difference.

  • complimentary
    Replied on December 18, 2014 at 7:29 PM
  • complimentary
    Replied on December 18, 2014 at 7:30 PM

    Sorry. I use Internet Explorer. I just tried it on Mozilla and it works. Why would it be that it doesn't work on my Internet Explorer?

  • complimentary
    Replied on December 18, 2014 at 7:31 PM
    I am just using the ‘preview’ at the top right of the form builder page, then view in new tab. I try it out and it doesn’t work! Very stressful!

    ...
  • complimentary
    Replied on December 18, 2014 at 7:31 PM
    Also, I haven’t got the form embedded anywhere.

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  • complimentary
    Replied on December 18, 2014 at 7:31 PM


    ...

  • Charlie
    Replied on December 18, 2014 at 9:16 PM

    Hi,

    I know and I understand how frustrating it is when something doesn't seem to work right, please do bare with us as we will try to look closer where the problem might be.

    Upon checking your account and the form URL that you shared, I was unable to replicate the problem in my end. I've tested it in my IE11 browser (latest) using a Windows 7 OS machine.

    Form calculation widget no longer working on form Image 1 Screenshot 20

     

    If you have already clear your browser's cache, I would like to suggest the following troubleshoots:

    1. View and test the Form URL in different browsers (you have already tested it in Mozilla, right?). If it works, the problem is a browser compatibility and not in the form specifically.

    2. Update your Internet Explorer to the latest (it is recommended that we at least update so that the new standards in web development is meant). 

    3. See if there's an extension or plugin on your Internet Explorer that blocks the form's functionality. You can try disabling all of them first and try testing each one to see if the culprit is there.

     

    I hope this helps. If the above solutions does not fixed your problem, please do provide us the following additional details:

    1. Operating System you are using.

    2. Web Browser version

    We'll wait for your response.

    Thank you.

  • complimentary
    Replied on December 18, 2014 at 9:31 PM
    Thank you for your help, the form calculation widget is working now.

    ...
  • Charlie
    Replied on December 18, 2014 at 9:36 PM

    You're welcome. I'm glad it's working fine in your end now.

    If you need any assistance again or have other concerns, please feel free to open a new thread here in the forum, we'll be more than happy to help you.

    Thank you.

  • complimentary
    Replied on December 19, 2014 at 9:21 AM
    It does not work when there is limited access on the internet (when some sites are blocked by an administrator). Can you fix this?

    ...
  • Elton Support Team Lead
    Replied on December 19, 2014 at 11:56 AM

    @complimentary 

    Unfortunately, there's nothing we can do about it since we do not have control over your internet access. The best way to resolve that is to contact your administrator and ask to white list Jotform.

    Thank you!