What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can i add a question to my form that is hidden to the customer / hidden text box field

    Asked by 2adorable on October 02, 2011 at 07:15 AM

    can i add a question to my form that is hidden to the customer but available to me to answer based on the information submitted.

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    Answered by allanftd on October 02, 2011 at 09:05 AM

    Hi 2adorable,

    Yes, you can insert a Hidden Field for this purpose. Customers won't be able to see this field but once you receive the email notification, the hidden field question is included and you are given a space to write your answer (when you are in reply/forward mode).

    Hope I understood your question correctly. Let us know if you have any other questions or concerns.



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    Answered by cchl on June 18, 2012 at 01:29 PM


    I see a menu item for "hidden text box," but that's it. Can I make a long text box (500 words or so) that is hidden from customers? 

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    JotForm Support

    Answered by Mike_T on June 18, 2012 at 04:37 PM


    It is possible to increase the width of that hidden text box input by injecting custom CSS code.

    For example you can inject the following code:

    #input_19 {width:600px;}

    Where input_19 is ID of your hidden text box.

    To get correct ID of your hidden text box you will need to inspect your form code. For example, in Google Chrome, right click on your form, Inspect Element, and find that ID in the end of your form code.

    If you need any further assistance, please let us know.