What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pop-up survey

    Asked by Darcien Balog on October 02, 2011 at 10:56 AM

    Hi, A few nights ago I logged onto jotform and a survey pop-up appeared.  It asked if I would take the 15min survey--if I did it would record my voice and watch my screen actitivity.  I accepted and then realized what the hell I'd probably just done-- allowed a hacker/bad guy to use my comp.  So I logged off of everything, rebooted my comp, and did a virus/ad sweep.


    I am writing to ask if this was a legitimate survey from Jotform or if it was malicious. 


    Darcien Balog




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    JotForm Support

    Answered by idarktech on October 02, 2011 at 11:23 AM

    Hi Darcien,

    I am pretty sure it wasn't from JotForm, JotForm doesn't provide any Advertisements or Malicious Content. So yes! its actually a Virus or Spyware which may harm your computer or collect some of your personal informations, such as Internet surfing habits and sites that you've been visited.

    And, glad to know you were able to handle the case. We should always be careful in most of the pop-up pages as they always bring viruses.




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    Answered by allanftd on October 02, 2011 at 12:24 PM

    Hi Darcien,

    Apparently, there was a survey being conducted by JotForm a few days ago as discussed here - http://www.jotform.com/answers/46828-Today-s-Jotform-Survey-and-25-Gift-Card. So I believe this is a legitimate survey commissioned by  JotForm.

    But as what idarktech advised, please exercise caution whenever you see pop up advertisements in general to avoid your data and privacy from having compromised and exposed to hackers.

    Please let us know if you have any other questions or concerns. Thank you and enjoy using JotForm!

    Stay safe


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    JotForm Founder

    Answered by aytekin on October 03, 2011 at 12:59 AM

    Yes, we are running user tests. So, the pop-up was legitimate. You can record your screen for 15 minutes while using JotForm, and you will get a $25 Amazon card. Our developers then sit down and watch those videos and work on any common problems or confusion our site might have.