What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The auto responder email template formatting seems to have been converted to plain text.

    Asked by Benflips on December 19, 2014 at 05:34 AM
    8) I have set up an autoresponder after a response from an earlier ticket. I have used the text editor in HTML mode to insert all of the text from the form...but then it appears  to convert to plain text. Can you advise whether this autoresponder can send with desired formatting?
    email autoresponder email body
  • Profile Image

    Answered by Ben on December 19, 2014 at 11:28 AM

    Hi,

    Yes, the body of autoresponder email can be modified as plain text and as HTML.

    The reason why you see it in plain text is because switch to plain text button was clicked on:

    What you should do is either create a new autoresponder and leave its body as a HTML, or switch back to HTML version and edit it again.

    Do let us know if you have any further questions along the way.

    Best Regards,
    Ben