What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Blank form

    Asked by bzz1251 on December 19, 2014 at 06:26 AM

    Hello,

    I have a question regarding our form.

    My customer filled a form build with Jotform and made a payment with Paypal.
    It seems this customer had some troubles with Paypal and couldn't finish the payment process sucessfully.And we have received the form with blank information.

    Fortunately, we have found the customer information in 'View Submission'
    but I just wonder if we received the black form because there was a problem in the Paypal payment process?

    Best,

    Masa

     

    Page URL:
    http://www.sustainavisionltd.com/csr_training/

    form build JotForm problem hello
  • Profile Image
    JotForm Support

    Answered by david on December 19, 2014 at 01:07 PM

    Hi,

    Generally when there is an issue with incomplete PayPal payments, the full details of the submission are still gathered.  They are just placed under the "Incomplete Submissions" tab in the submission view:

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    The form being completely blank but bypassing the incomplete payments section makes me there was an issue submitting the form on the users end as well.  It seems as though none of the data was passed.