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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not working using Stripe payment gateway

    Asked by 1to1 on December 19, 2014 at 06:28 AM

    Customer just tried to placed an order via the form. It has failed twice now, stating errors. Would not let them 'go back' to rectify and make changes. So had to start again and input required ALL details.

    Can you fix the form please?

     

    Why do I not get a notification when somebody tried to submit the form and there is an error?  Why doi not get a notification when somebody starts to fill in the form and does not complete it?

    This question has been moved as a new thread

    Form is on

    http://www.1-to-1.org.uk/logo-design-my-logo-pro.html

     

     

    Page URL:
    http://www.1-to-1.org.uk/logo-design-my-logo-pro.html

    Stripe integration Stripe Stripe error
  • Profile Image

    Answered by val on December 19, 2014 at 11:49 AM

    Hi,

    Could you explain us why they failed to filled your form? I've checked you account and I tried filled your form the only problem I see is on the credit card I always got this error "Payment was unsuccessful. Your credit card was not charged.". Did you try your self to fill the form? if not, please try to fill and let us know if you have encounter any error to your form. Or try re-integrate you Credit Card payment option then test it.

    Please get back to us so that we can fix this issue.

    Thanks.

     

  • Profile Image

    Answered by val on December 19, 2014 at 11:50 AM

    Also, I moved your new question to other thread and you will be answered here:

    http://www.jotform.com/answers/479258

  • Profile Image

    Answered by 1to1 on December 19, 2014 at 01:41 PM
    Done and done but not working ...
    Sent from my iPhone
    ...
  • Profile Image

    Answered by 1to1 on December 19, 2014 at 02:45 PM

    no answer on that link - can you just tell me what the issues is please???

  • Profile Image

    Answered by val on December 19, 2014 at 02:53 PM

    Hi,

    Sorry for the trouble caused to you. Did you try re-enter your API keys? if not, please re-inter your API keys then get back to us if the problem still persist.

    Thanks.

  • Profile Image

    Answered by 1to1 on December 19, 2014 at 03:01 PM
    Hi,

    I have put the same key back in and saved it, but doesn't seem to have made much difference ?
    Many ThanksSimon M. Macbeth
    Design Manager
    The Website Design GroupW: www.TheWebsiteDesignGroup.co.uk
    E: info@TheWebsiteDesignGroup.co.uk
    Incorporating: 1 to 1 Web Design, Webo, Takeaway Website Design, Cleaning Website Design, Payday Affiliates, Website Design Guru Leeds & Geeky SEO Need help getting your website to page 1 of Google? Just reply to this email.

    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on December 19, 2014 at 05:19 PM

    As I check your webpage, it seems to be working fine with the Stripe Integration. When I enter test credit card information to submit the form, it is displaying an error that the card was declined. I think the error should be something related to the credit card not working. I see a successful submission with payment today with this JotForm. If it is possible, you can check it by yourself by using a different credit card or ask your customer to try paying with a different credit card.

    If you feel that the issue still persists, you can try refreshing the Stipe API Keys. If you are not using these API keys anywhere else, could you try refreshing your API keys from Stripe dashboard? And then connect JotForm with new API keys.

    Hope this works. Let us know if we can be any further help. We will be happy to help.

    Thanks!

  • Profile Image

    Answered by 1to1 on December 22, 2014 at 06:30 AM
    Still not working,plus we are getting reports of other forms not working:
    https://secure.jotformpro.com/form/42511914055953
    Many ThanksSimon M. Macbeth
    Design Manager
    The Website Design GroupW: www.TheWebsiteDesignGroup.co.uk
    E: info@TheWebsiteDesignGroup.co.uk
    Incorporating: 1 to 1 Web Design, Webo, Takeaway Website Design, Cleaning Website Design, Payday Affiliates, Website Design Guru Leeds & Geeky SEO Need help getting your website to page 1 of Google? Just reply to this email.
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on December 22, 2014 at 08:54 AM

    Hi,

    Have you tried using "Connect with Stripe" instead of inserting manually the API keys?

     

    Also, you have mentioned you're getting errors, may I know what error messages or if you can share us a screenshot of what you are seeing when a payment is being done, that would help us a lot.

    We'll wait for your response.

    Thank you.

  • Profile Image

    Answered by 1to1 on December 22, 2014 at 09:10 AM
    Hi,
    Yes I been entering the key manually since we have these issues a month back :)
    Many ThanksSimon M. Macbeth
    Design Manager
    The Website Design GroupW: www.TheWebsiteDesignGroup.co.uk
    E: info@TheWebsiteDesignGroup.co.uk
    Incorporating: 1 to 1 Web Design, Webo, Takeaway Website Design, Cleaning Website Design, Payday Affiliates, Website Design Guru Leeds & Geeky SEO Need help getting your website to page 1 of Google? Just reply to this email.
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on December 22, 2014 at 09:45 AM

    Hello,

    I tried checking the form and it shows that it is working properly. I did a test submission and got an error that the card was declined, the reason is that it is an invalid card. So the Stripe Integration seems to be working fine.

    Have you tried using new API keys?

     

    If it is still the same, please try these steps.

    1. Remove the payment integration.

    2. Clear your form cache. (http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache)

    3. Log out from your account.

    4. Clear your browser cache. (http://www.wikihow.com/Clear-Your-Browser%27s-Cache)

    5. Re-log in to your account.

    6. Re-integrate the payment processor.

     

    Can you please try it again and provide us any error message or screenshot? 

    **If the links are not working. Please copy the URL and paste it directly onn the browser.

     

    Thank you for your patience.

  • Profile Image

    Answered by 1to1 on January 18, 2015 at 04:16 AM

    Still have issues with this:

     

    http://www.jotform.com/?formID=31102571417948

     

    Message from a customer:

     

    Hi there. I would like the purchase the 'My logo pro' for £32. I filled out the form on the website with my bank details but the next page didn't load properly so I thought it would be easier to contact you here. I look forward to hearing from you.

    Sarah.

     

    ----------------------

     

    How many other people have tried making payment on this form and it not worked??  Just how much business have you cost us this time??

  • Profile Image

    Answered by Ben on January 18, 2015 at 06:39 AM

    Hi Simon,

    Going back to the first post from you and reading up to here, the issue is caused with the conflict on your page: http://www.1-to-1.org.uk/logo-design-my-logo-pro.html

    You must change the js embed method to iframe embed method instead, which would protect the jotform's code from being corrupted by other code on your pages and will work properly.

    If you have the same issue on some of the jotforms that you access directly then please follow the steps given by my colleague Jan above.

    Best Regards,
    Ben