What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why don't the drop downs work on mobile?

    Asked by ashtutors on December 19, 2014 at 08:23 AM

    I'm very impressed with the new updates to functionality!

    I've checked the 'mobile responsive' box, but in testing on an iphone 5S, the drop down menus on my forms don't work at all - they just do nothing - no options appear.

     

    Why is this and is there a way around it?

    Thanks.

    Page URL:
    http://www.ashtutors.co.uk/uncategorised/request-a-tutor.html

    Mobile
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    JotForm Support

    Answered by david on December 19, 2014 at 11:44 AM

    Hi,

    I tested the form on your website and the drop downs were not working as expected.  When I tried the standalone form however, the drop downs worked without issue.  I noticed you used the Javascript method to embed your form to your website.  Occasionally this leaves your form open to interactions with scripts and CSS already running within your website.  This may be causing the drop downs to work differently.

    I would recommend using the iFrame embed method:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This should insulate your form from the rest of you page and allow it to function as it does on its own.  If the drop down menus still do not work on mobile after this change, let us know and we will be happy to see what else we can do.