my forms are gone!

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    OVSCreatetheGood
    Asked on December 19, 2014 at 10:26 AM

    The links to the forms still function, but I'm not able to see them in 'my forms' to make changes and edits. 

    This is a critical time for us, how do we resolve!

     

    URLs to forms

    http://form.jotform.us/form/43377806282158?

    http://form.jotform.us/form/43376427542155?

  • Profile Image
    Carina
    Answered on December 19, 2014 at 12:22 PM

    Forms 43377806282158 and 43376427542155? are under a guest account. When you created them you were probably not properly logged in to your account. I searched the IP address to see if I could connect them with the OVSCreatetheGood, but it was not possible. As they don't have any submission the best way is to clone them into your account, and if they are embed on a website it is necessary to embed them again.

    Let us know if you need more assistance.

     

  • Profile Image
    OVSCreatetheGood
    Answered on January 05, 2015 at 01:18 PM

    Thank you for your response, this appears to have resolved the issue. 

    FYI - I submitted a duplicate ticket for this issue as I didn't see this response in time. Apologies!

  • Profile Image
    Ben
    Answered on January 05, 2015 at 02:23 PM

    Hi,

    In my colleague's name you are welcome.

    If you have any further question please let us know.

    Best Regards,
    Ben