What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You may need to temporarily downgrade your account back to "Free" to cancel the current subscription, then upgrade afterwards with your new card.
Click on your account Settings
Go the BILLING section . It will show you what is your current plan, so in order to downgrade to the Free Plan , click on the Free Starter Section and click on swith plan
Then click on CANCEL SUBSCRIPTION
After that, upgrade your account back to the plan you desire with your new card.
You will not have any interruptions in service as we allow a couple days after a downgrade before we take any action on accounts.