What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I change my credit card on my account?

    Asked by daphnek on December 19, 2014 at 11:26 AM

    Every time I click on the change credit card button nothing happens.

     

    Thanks

    credit card my account thanks change credit
  • Profile Image
    JotForm Support

    Answered by david on December 19, 2014 at 12:42 PM

    Hi,

    You may need to temporarily downgrade your account back to "Free" to cancel the current subscription, then upgrade afterwards with your new card.

    Click on your account Settings

     

     

     

    Go the BILLING section . It will show you what is your current plan, so in order to downgrade to the Free Plan , click on the Free Starter Section  and click on swith plan

     

     

    Then click on CANCEL SUBSCRIPTION

     

    After that, upgrade your account back to the plan you desire with your new card.

    You will not have any interruptions in service as we allow a couple days after a downgrade before we take any action on accounts.