How can I change my credit card on my account?

  • daphnek
    Asked on December 19, 2014 at 11:26 AM

    Every time I click on the change credit card button nothing happens.

     

    Thanks

  • David JotForm Support
    Replied on December 19, 2014 at 12:42 PM

    Hi,

    You may need to temporarily downgrade your account back to "Free" to cancel the current subscription, then upgrade afterwards with your new card.

    Click on your account Settings

     

    How can I change my credit card on my account? Image 1 Screenshot 40

     

     

    Go the BILLING section . It will show you what is your current plan, so in order to downgrade to the Free Plan , click on the Free Starter Section  and click on swith plan

     

    How can I change my credit card on my account? Image 2 Screenshot 51

     

    Then click on CANCEL SUBSCRIPTION

     

    How can I change my credit card on my account? Image 3 Screenshot 62

    After that, upgrade your account back to the plan you desire with your new card.

    You will not have any interruptions in service as we allow a couple days after a downgrade before we take any action on accounts.