What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I not get a notification when somebody tried to submit the form and there is an error?

    Asked by 1to1 on December 19, 2014 at 11:49 AM
    Why do I not get a notification when somebody tried to submit the form and there is an error?  Why doi not get a notification when somebody starts to fill in the form and does not complete it?
    submission error notification
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    Answered by val on December 19, 2014 at 01:09 PM

    Hi,

    If the submission is not successful you can't receive a notification on your email, if the submission is successful even they didn't proceed to your payment gateway you can receive a notification.

    Thanks.

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    Answered by 1to1 on December 19, 2014 at 01:31 PM
    Does not explain why the form is broken or that you have fixed it??
    Sent from my iPhone
    ...
  • Profile Image

    Answered by val on December 19, 2014 at 02:10 PM

    Hi,

    I've done the explanation why your form have an issue and we will reply you through this link below:

    http://www.jotform.com/answers/479087

    Thanks.

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    Answered by 1to1 on December 19, 2014 at 02:31 PM
    HI,

    Link doesn't not work - page just keeps refreshing itself.
    Many ThanksSimon M. Macbeth
    Design Manager
    The Website Design GroupW: www.TheWebsiteDesignGroup.co.uk
    E: info@TheWebsiteDesignGroup.co.uk
    Incorporating: 1 to 1 Web Design, Webo, Takeaway Website Design, Cleaning Website Design, Payday Affiliates, Website Design Guru Leeds & Geeky SEO Need help getting your website to page 1 of Google? Just reply to this email.

    ...
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    JotForm Support

    Answered by Kiran on December 19, 2014 at 03:27 PM

    Hello Simon,

    Since the thread is private, it cannot be accessed unless your are logged in to your JotForm account. Please login to your account and then try opening the link. 

    If the issue still persists, please let us know. We will be glad to help you.

    Thanks!

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    Answered by 1to1 on December 19, 2014 at 03:31 PM
    Yep, Im logged in. I tried accessing that link by linking the link via the support section of jotform too. All other pages load fine, its just that one :)
    Many Thanks
    Simon M. Macbeth
    Design Manager
    The Website Design GroupW: www.TheWebsiteDesignGroup.co.uk
    E: info@TheWebsiteDesignGroup.co.uk
    Incorporating: 1 to 1 Web Design, Webo, Takeaway Website Design, Cleaning Website Design, Payday Affiliates, Website Design Guru Leeds & Geeky SEO Need help getting your website to page 1 of Google? Just reply to this email.

    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on December 19, 2014 at 03:44 PM

    I've made the thread as public thread. Could you please check the link now?

    Let us know if that helps.

    Thanks!